Due to the close of Canadian airspace into Boeing MAX aircraft operations, we all realize you might choose to make alternative travel arrangements. Discover more about this particular policy and see our FAQs.
And in the event that you still have queries, contact us at , or reach us out on Facebook or even Twitter.
Toll free hrs/days in Canada and the U.S.
Toll free hrs/days in Canada and the U.S.
When it’s more than times past please see here.
Have you got a travel related issue or compliment you want to submit?
It is possible to look through our subjects to find out whether we’ve covered your query, or contact us by telephone or email anytime.
Our luggage department can allow you to pack smart. You’ll find details on what you can and can’t bring on board with you, on maximum dimensions and weight allowances, in addition to on particular regulations and restrictions.
We’ll also answer your questions relating to unique and oversized items like sports or hunting gear and musical instruments.
Discover how to record and follow up on damaged or delayed luggage.
Our lost and found things page includes helpful info on what you could do.
Within hours of purchase, any booking made on aircanada.com could be cancelled on line and is totally refundable.
After hours, then you are able to cancel your reservation online, supplied
You initially booked your flight on aircanada.com, all your flight sections are qualified for cancellation.
Many tickets e.g. many promotional or chair sale tickets are non refundable, though some might be subject to a refund fee which restricts their refundable price. Typically, the words non refundable or non ref are printed on deals the ticket and ticket reception.
In the instance of a non refundable ticket, just the unused part of the ticket is refundable.
Get step by step directions about the best way best to cancel your trip online, in addition to useful information about the best way best to ask for a refund if appropriate or utilize an outstanding traveling credit toward buying a fresh ticket.
Any reservation made on aircanada.com could be altered online up until two hours before death. Just pick the My Bookings tab in aircanada.com to recover your reservation.
If your reservation is qualified for internet changes, the shift choice will appear on the webpage.
Any applicable fare differences or alter prices are clearly itemized until you confirm your flight details.
The next bookings can’t be changed online. You will Have to call Air Canada Reservations unless otherwise mentioned
A reservations for which you want to add, remove or substitute a couple of passengers. The remaining part of a booking if a couple of sections of your itinerary have been flown. A booking made by Air Canada Vacations. Get in touch with your travel agent.
Notice If you’ve got a non refundable ticket, please be aware that if changing to a lesser fare, any gap in value is sacrificed.
Do you want to comment in your Air Canada encounter or notify us of additional travel related problems you encountered? Or perhaps you’d love to create a suggestion. We love your opinions it helps us improve the services we provide.
On your correspondence , be certain that you add as much info as you can, including any documentation you might have. This will let us analyze your comment or problem carefully and make sure it is guided to the ideal individuals at our airline. And then we ‘ll contact you as soon as possible.
UK and France Alternative Dispute Resolution just for flights leaving the UK and France.
In case you’re travelling with young kids, you are able to bring formula, breast milk, juice and infant food in tiny containers on board.
Always pack drugs on your carry on bags. All prescription drugs must be correctly tagged with the titles of the individual, the drug, and the issuing medical practitioner or pharmacy.
Our lost and found page includes helpful info on what you could do.
Handling your email tastes is as Simple as , , ,
Proceed to our Email provides Opens in New Window page. The link appears in our footer. After you get there, enter the email address where you now get your Air Canada mails, then click GO. For your own protection, an email is then delivered to you requesting you to verify that you want to change your email preferences. Follow the directions on the email and you’re all set to Subscribe to new email solutions, Unsubscribe from any that you do not need, or Update your private details.
Whatever changes you choose to make while on the Email Offers webpage, don’t forget to always click on the glowing red SAVE button once you’re done. This will make sure your changes are recorded.
In addition, we supply an UNSUBSCRIBE link at the bottom of all our emails. You can use that connection to unsubscribe at any time.
We’ve comprehensive whatever you want to understand in our Medical Mobility department.
If you’re phoning from outside Canada or the United States, contact your regional Air Canada Reservations amount and request the Medical Assistance Desk.
Were you offered one use promotion code in the end of one of your flights? It is possible to retrieve it Opens in New Window.
To ask for a refund or to get advice about the status of a refund
If you reserved in aircanada.com, you are able to cancel your booking on the internet by visiting your My Bookings tab. This may generate a refund, if appropriate.
If you reserved through a service, contact your travel agent differently, call Air Canada Reservations.
Air Canada cooperates with the RCMP from the analysis of all cases where its title is included. It is possible to report suspicious emails or phone calls into the Canadian Anti Fraud Centre Opens in New Window.
If you replied to a suspicious email, gave private information or have lost cash, please phone the Canadian Anti Fraud Centre at .
You could even notify Air Canada by sending the email to phishing.hameconnageaircanada.ca.
If you reserved at aircanada.com, get your booking online to receive a copy of your ticket or reception. If you reserved through a service, contact your travel agent. For all other reservations, contact Air Canada Reservations.
Write for us to find a copy of a ticket or reception or for a explanation of a credit card charge.